Pertemuan ke:
12 Fakultas
Mengelola Pengetahuan (Knowledge)
Verri Kuswanto, S.Kom.,MMSI.
Fakultas Sains &
Teknologi
Program Studi
Sistem Informasi
Mengelola Pengetahuan (Knowledge)
Untuk Perusahaan Digital
Part-11
Manajemen Pengetahuan
(Peter Drucker,1994)
Dimana Akar Masalahnya?
(Mark McElroy,
Knowledge Management Consortium)
Knowledge Management
Knowledge management can be defined as
performing the activities involved in
discovering, capturing, sharing, and applying
knowledge so as to enhance, in a cost-
effective fashion, the impact of knowledge on
the unit’s goal achievement.
(Becerra-Fernandez, 2010)
Contoh Mudah Knowledge Management
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Pertanyaan dan Jawaban FAQ:Frequently Asked
(dalam bentuk FAQ)
Question
13
Type Of Knowledge
Declarative vs Procedural
1. Declarative knowledge (substantive knowledge)
focuses on beliefs about relationships among variables
(know-what)
– Propositions, expected correlations, or formulas
– Example: The effect that the quality of each component would
have on the final product