Proposal

General Affairs Management

Jakarta 9 Oktober 2015, Fave Hotel Melawai Pkl. 08.30 - 18.00 Wib
Latar Belakang

General Affairs (GA) atau yang lebih dikenal dengan nama Bagian Umum
Perusahaan merupakan pelaksana operasional dari sebagian pekerjaan utama
departemen HRD. Tanpa tim GA yang kompeten, perusahaan sulit menghasilkan
kinerja yang optimal.

GA memiliki banyak varian tugas yang masing-masing memerlukan pengetahuan

dan keterampilan tersendiri seperti, electricity, perizinan, keamanan, building
maintenance, kendaraan,insurance, dampak limbah dll. Oleh karena itu dibutuhkan
pelatihan untuk memenuhi syarat kompetensi bekerja di departemen GA.
 Tujuan
Setelah pelatihan ini peserta diharapkan:
1.Memahami tugas dan tanggung jawab General Affair (GA) dalam perusahaan
2.Mampu memberikan layanan prima kepada semua pelanggan ( Internal & External )
3.Memahami dan menguasai semua bisnis proses GA
4.Mampu menganalisa kinerja GA serta menetapkan area yang masih memerlukan
peningkatan dalam perusahaan
5.Mampu menetapkan kompetensi minimal yang harus dimiliki oleh profesional
General Affairs
Materi Pembahasan
* Tugas dan Tanggung Jawab General Affairs (GA) dalam perusahaan
* Kompetensi teknis dan soft kompetensi yang harus dimiliki seorang profesional GA
* Uraian Pekerjaan ( Job Description) General Affairs
* Bisnis Proses GA
* Area Tanggung Jawab GA
• Building Management, Asset Management
• Keamanan / Security dan ketertiban, kebersihan
• Kendaraan perusahaan dan fasilitas pool
• Perijinan, dan kehumasan, operasional, dll
• Perijinan Tenaga Kerja Asing
• Cleaning Service dan penanganan limbah
• Resepsionis dan operator telepon, serta keluar masuk Tamu
• Kantin, Laundry & Mess Perusahaan
• Alat Tulis Kantor (ATK)
• Penanganan Listrik, Air dll.
• Pelaksanaan event khusus
• Pengelolaan Cleaning Service & Office Boy / Office Girl
• Outsourcing Management / Labour Suply
• Penanganan tamu Penting (Tamu VVIP, VIP, Instansi Pemerintah, Auditor Perusahaan,)
* Service Excellence
* Komunikasi internal & Eksternal
* Problem Solving dalam area GA
Metodologi

Methodology

Role Play
Highly +
Interactive Experiential Self-Reflection
Learning Feedback
Discussion Session
Fasilitator
Dra. Asmara Sudomo, M.Si

Ibu Asmara (Maya) adalah pengajar materi training General Affairs, Professional
Secretary dan Modern Office Administration and Filing System. Beliau adalah praktisi
GA dan Executive Secretary dengan pengalaman lebih dari dua puluh tahun di berbagai
perusahaan asing dan lokal, diantaranya : PT Indokomas Buana Perkasa – Cegelec,
Société Auxiliaire d’Entreprises (SAE), dan UTA French Airlines

Saat ini selain sebagai profesional trainer dan konsultan pengembangan SDM di berbagai
lembaga pelatihan , beliau juga sebagai pengajar di sebuah akademi sekretaris di Jakarta
Investasi

Early Bird pembayaran sebelum 20 September 2015: Rp 1.400.000 /peserta

Normal Rp 1.700.000 / peserta.

Biaya termasuk Materi, 2x coffee break, 1 x makan siang dan sertifikat

Transfer ke :
BCA 7600396913 Cabang Jatinegara a/n CV Prima Sinergi
BCA 6300801704 Cabang Kelapa Gading a/n Tohap P Simanjuntak
Information
Service Leadership Consulting
Gedung Multika 4th Floor
Jl. Mampang Prapatan Raya 71-73
Jakarta 12790
Phone : 021-7975158
Mobile : 08129766822 , 08128028352
Pin BB 2262D278
WA 081321440395
E-mail : serviceleadership.info@gmail.com
www.serviceleadership.web.id
Service Leadership

Service Leadership is a Service Quality and Human Resource Consulting firm dedicated
to creating sustainable high-performance organizations. We provide consulting and
training to:
 Create high-performance cultures that drive bottom-line results and reinforce your
organization’s mission and values.
 Develop leaders at all levels who can manage the business and inspire your employees.
 Align employee self-interest, energy and talents with your organization’s strategy.
 Program Training Service Leadership (Inhouse dan Publik)

Leadership :
 Excellent Supervisory Skills
 Advanced Leadership Skills
 Coaching and Mentoring
 Assertive Communication Skills
 Problem Solving and Decision Making
 Time Management
 DISC Profile
 MBTI
 Team Building
 Handling Diificult People and Situation

Service Excellence:
 Excellent Service Interaction
 Complaint is A Gift
 Service Crucial for Manager
 Strategic Customer Experience
 Customer Satisfaction Measurement
 Program Training Service Leadership (Inhouse dan Publik)

HRD
 Train The Trainer
 Training Need Analysis (TNA)
 High Impact Presentation Skills
 Strategic Compensation and Benefit
 Mastering Competency Design Model and Assessment
 360 Degree Feedback
 Employee Engagement
 KPI and Performance Management System
 Job Analysis and Job Evaluation
 Industrial Relation
 Talent Management
 Behavioral Event Interview
 Expanded DISC
 Myers Briggs Type of Indicators ( MBTI)
 Outsourcing Management
 UU Ketenagakerjaan
Consulting Services
Service Quality
Quality Customer Service is important for all functions start from front liners as representative of the
company to back office as backbone to support all process to make sure service is delivered timely by
frontlines. We assist Client to enhance organization service culture.

Type of common consultation request such as :

1.Set up Service Standardization
2.Define Service Measurement
3.Implementation Service Monitoring
4.Set Up Service Assessment /Service Audit
5.Conduct Mystery Shoppers

Operational Excellence
Identifying capacity and measure productivity is the key of operation management. We help to asses
current operational issues and come up with recommendation and implementation. We assist client to run
day to day operations in structure and effective way.

Operation Excellence Consultation would be :

1.Define Capacity Planning
2.Design Operation Management Blue Print
3.Set Up Process Standardization
4.Conduct and implement Process Improvement
5.Set Up Call Center/Customer Care/Service Desk
Consulting Services
Human Resources
People are the most valuable assets an organization could have. Through employees, an
organization can create a sustainable competitive advantage.
Whether you are a new venture or an existing organization we at Service Leadership can help
you organize, manage and develop your human resources more effectively.

We provide the following HR consultation services:

1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks
2. Setting up Organizational Structure and Authority Matrix based on a work flow analysis
3. Job Analysis and Job Design
4. Pay Structure/Compensation Plan
5. Recruiting and Selecting Procedures
6. Performance Measurement and Appraisal Programs.
Partial list of our client
Partial list of our client
Public Training Schedule
September
Pemahaman dan Pelaksanaan UU Ketenagakerjaan 21,22, 23 September 2015

Oktober
PDCA and Process Improvement Skills for Manager 1-2 Oktober 2015
General Affairs Management 9 Oktober 2015
HR Officer Development Program 7-8 Oktober 2015
Certification in Learning and Development 7-8 Oktober 2015
Training of Trainer - Batch 34 7-8 Oktober 2015
Practical Leadership 12-13 Oktober 2015
Certification in Recruitment & Assessment 20, 21, 22 Oktober 2015
Certification in Performance Management and Performance Appraisal 8,9,10 Oktober 2015
 Formulir Registrasi
General Affairs Management
9 Oktober 2015, Fave Hotel Melawai Jakarta, 08.30-18.00 wib

1. Nama : Posisi : HP:

2. Nama : Posisi : HP:
3. Nama : Posisi : HP:
Perusahaan:
Alamat :

Telp :
Contact Person : E-mail: HP :

Fax to : 0217975159
HP : 08128028352 ( Rina) / 021-7975158 ( Elly)

Atau E-mail ke serviceleadership.info@gmail.com