GROUND HANDLING

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Cover
 GROUND HANDLING ACTIVITY
(Refer to AHM)
1. Pax Handling 2. Bag Handling 3. Cargo & Mail Handling

4. Aircraft Handling & Loading 5. Load Control

6. Airside Mgnt & Safety 7. AMC 8. SGHA 9. Airport Handling GSE Spec.

10. Environmental
Specification for
Ground Handling
Operation

11. Ground Operation Training Program. • GH Activity

Picture source from internet. 2
Tujuan:

• Mengetahui seluruh kegiatan operasional

Ground Handling dalam rangka
mendukung pelayanan Bandar Udara.
• Fungsi-fungsi kerja di kegiatan Ground
Handling

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 Ground handling
Adalah jasa penanganan terhadap kebutuhan
maskapai penerbangan (airline) saat pesawat
berada di bandar udara, yang meliputi penanganan
terhadap penumpang, bagasi, cargo & mail, serta
terhadap pesawatnya juga terhadap awak pesawat.
(Penanganan Pre-Flight & Post-Flight)

Area penanganan:
- Terminal Penumpang
- Apron
- Terminal Cargo (Pergudangan)
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Tujuan Pelayanan G/H

1. SAFETY (KESELAMATAN)

2. ON TIME PERFORMANCE (TEPAT WAKTU)

3. CUSTOMER SATISFACTION (KEPUASAN PELANGGAN)

4. RELIABILITY (KEHANDALAN)

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 Penyelenggara BU /PM 55 Tahun 2015
• Penyelenggara bandar udara wajib memastikan semua
organisasi yang melakukan aktifitas di bandar udara telah
memenuhi persyaratan keselamatan penerbangan.
• Dalam memastikan pemenuhan persyaratan keselamatan,
penyelenggara bandar udara mewajibkan organisasi-organisasi
tersebut untuk melaksanakan safety management system (SMS).
• Penyelenggara bandar udara harus melakukan audit dan inspeksi
terhadap pelaksanaan SMS organisasi-organisasi tersebut.
• Hasil laporan audit atau inspeksi tersebut disampaikan ke
Direktur Jenderal Perhubungan Udara.

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 Dasar Pelaksanaan Pelayanan/
Operasional
1. Kontrak dengan Pelanggan/Maskapai Penerbangan
(Standard Ground Handling Agreement/SGHA).
2. Service Level Agreement/SLA
3. Permintaan pelayanan di luar dari SGHA, dengan
menggunakan Aircraft Handling Note/AHAN.

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Referensi Operasional
1.Undang-undang & ketentuan Pemerintah RI:
- UU No.1 thn. 2009 ttg Penerbangan,
- Peraturan Pemerintah,
- Peraturan Presiden,
- Keputusan Menteri.
2.Dokumen IATA:
- Airport Handling Manual/AHM & IGOM,
- Dangerous Goods Regulation/DGR,
- Live Animal Regulation/LAR,
- Perishable Cargo Regulation/PCR
- Unit Load Device Regulation/ULD Regulation
- ISAGO Standard & Recommended Practices/GOSARPs

3.Dokumen Operational dari Pengelola Bandar Udara dan/atau Otoritas Bandara

4. Dokumen Operasional dari Pelanggan (SOP Airline)
5. International Civil Aviation Organization (yang di rujuk Pemerintah)

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Kegiatan Operasional di Ground Handling
1. Passenger Handling;
2. Baggage Handling;
3. Ramp Handling;
4. Departure Control / Flt Ops;
5. Load Control;
6. Load Master;
7. Marshalling;
8. GSE Operation;
9. Loading Unloading (Porter);
10. Aviation Security;
11. Cargo Officer/Handling;
12. Aviobridge Operation;
13. Cleaning Service;
14. Catering Control;
15. GSE Maintenance. 9
AIRCRAFT & RAMP
HANDLING

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ACCESS DOOR

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Apron :
adalah suatu area atau
tempat di Bandar Udara
yang telah ditentukan guna
menempatkan pesawat
udara, menurunkan &
menaikkan penumpang,
kargo, pos, pengisian bahan
bakar, parkir & perawatan.

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 HAZARD AREA

Ref. IGOM Ed.5 2016

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 Personal Safety
The 12 important aspect of ramp safety:
1.No Smoking,
2.No mobile phone & camera operation,
3.Don’t under influence of drug/psychotropica,
4.Don’t day dreaming,
5.Walk - don’t run ,
6.Wear safety vest,
7.Wear safety shoes,
8.Wear ear plug,
9.Pay attention of engine suction & jet blast,
10.
Pay attention of GSE/vehicle movement,
11.
Pay attention of visibility,
12.
Wait until the aircraft comes to a complete
stop, before approaching the aircraft.
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Aircraft
Handling
Activity
(Narrow Body)

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 KOORDINASI OPERASIONAL
AIRPORT
AUTHORITY MOVEMENT
ATC,AIS,AOC, CONTROL
AMC,Met Offce (AIRLINES)

AIRLINE STN DEPARTURE FLOPS AND

CONTROL OPS CREW
CONTROL

RAMP
HANDLING
STATION UNIT
Load Control
THIRD PARTIES
Loading Unloading
Pertamina
Catering Control Catering/ACS
Pax n Bag Hdl Maintenance
GSE n ULD Immigration
Cleaning Custom
Cargo

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DIAGRAM ALUR PROSES GROUNDHANDLING (LOAD CONTROL)

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Load Priority:

1. Fuel
2. Passenger
3. Baggage
4. Cargo

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CHECK LIST OF RAMP CONDITION
NO. ACTIVITY
1 Pre-flight brief conducted regarding flight requirement(s) and services as needed
2 Pre-arrival check parking position free of Foreign Object Damage (FOD), obstacles and/or
spillage
3 Sufficient personnel with PPE and necessary ground support equipment available and ready

4 All GSE and personnel positioned outside the aircraft clearance line
5 Ensure manpower correctly positioned for arrival
6 Ensure guidance system is activated and marshaller(s) correctly positioned as applicable
7 Personnel clear of the aircraft, until anti-collision lights have been switched off
8 Ensure aircraft chocked and coned appropriately
9 Ensure an arrival external check prior to approach of any ground support equipment
10 Ensure equipment properly positioned and operated (e.g. Guide rails)
11 Ensure cargo holds are offloaded and commodities correctly handled as required
12 Ensure all cargo holds fully offloaded and inspected for damage
13 Passenger Bridge and/or Steps set to correct height and all safety devices are installed
before opening cabin access doors
14 Aircraft cabin access door operation by authorized and qualified person
15 During passenger (dis)-embarkation, passenger movement protected and guided in
walkways between the aircraft and bus or terminal
16 Passenger walkways clean of obstacles and free of undesired contaminated substances
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CHECK LIST OF RAMP CONDITION
(lanjutan)

NO. ACTIVITY
17 Fuel truck properly positioned and escape route not obstructed
18 Ensure FUEL SAFETY ZONES respected
19 Ensure safety precautions for Re-fuelling with passengers adhered to if applicable
20 Ensure on-load started and Load Master in possession of Loading Instruction
21 Ensure condition of load inspected prior to loading
22 Ensure baggage and cargo loaded and handled in accordance with the written Loading
Instruction
23 Ensure DG correctly handled, segregated, secured and stowed
24 Ensure holds are checked to verify load and lock/nets configuration
25 Ensure Load information is exchanged with all deviations noted
26 Ensure final load information provided to Flight crew as required
27 Ensure GSE removal procedures followed
28 Ensure final ramp inspection and aircraft walk-around check performed
29 Ensure pre-departure preparations are conducted
30 Chocks and cones removal procedures followed
31 Ensure departure sequence conducted as required
32 Ensure post departure activities conducted as required with appropriate document
retention

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 DANGEROUS GOODS
“Dangerous goods are articles or
substance which are capable of
posing a risk to health, safety,
property or the environment
and which are show in the list of
dangerous goods in these
regulations or which are
classified according to these
regulation:

Ref. IATA DGR Section 1

Pengertian mutu dalam ISO

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Ground Support Equipment

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Ground Support Equipment
Pada dasarnya peralatan ramp handling dapat dibagi
dalam 4 kelompok 4 peralatan, yang didasarkan terhadap
fungsi dan kegunaannya:

- Peralatan Aircraft Servicing.

- Peralatan Aircraft Movement.
- Peralatan Aircraft Loading.
- Peralatan Passenger handling.

Semua peralatan tersebut dikenal dengan sebutan GSE

(Ground Support Equipment).

AHM 913 Basic Safety Requirements for Aircraft GSE

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Batas Kecepatan GSE

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JENIS GSE
UNTUK W/B AIRCRAFT
Motorized
1. ATW/TBT
2. PBS Non Motorized
3. BTT
4. HLL/MDL
1. Tow bar
5. CBL 2. BCT
6. WST 3. Tail stand
7. LST 4. Pallet dollies
Additional 5. Container dollies
8. GPU 6. Manual stair
9. ASU
10. ACU
11. CTL
12. Maintenance Truck
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JENIS GSE
UNTUK N/B AIRCRAFT
Motorized
1. ATN
2. PBS
3. BTT
Non Motorized
4. CBL
1. Tow bar
5. WST 2. BCT
6. LST
Additional
7. GPU
8. ASU
9. ACU
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AIRCRAFT TOWING TRACTOR

Aircraft Towing Tractor for

Wide Body Aircraft

Towbarless for Wide Body

Aircraft

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AIRCRAFT TOWING TRACTOR

Aircraft Towing Tractor for

Narrow Body Aircraft

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PASSENGER BORADING
STAIRS

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BAGAGE TOWING TRACTOR

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LOWER DECK LOADER

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MAIN DECK LOADER

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BELT CONVEYOR LOADER

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WATER SERVICE TRUCK

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LAVATORY SERVICE TRUCK

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GROUND POWER UNIT

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AIR STARTER UNIT

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AIR CONDITIONING UNIT

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APRON BUS

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PASSENGER & BAGGAGE
HANDLING

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ALUR PERJALANAN
PENUMPANG
• Pre journey
• Pre flight
• In flight
• Post flight
• Post journey
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CHECK-IN PROSES
• Briefing
• Open Check-In Counter , 2 jam sblm STD untuk N/B
dan 3 jam sblm STD untuk W/B
• Preparation
• Editing
• Mempersiapkan label2x yang diperlukan
• Maksimum waktu setiap transaksi check-in utk pax
domestik selama 2 menit, pax int’l 3 menit
• Maksimum waktu antrian 15 menit Y class, C class
5 menit
• Maksimum waktu antrian 15 menit Y class ( C class
5 menit )
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Standar Check-In
1. Menyapa penumpang dengan ramah, sopan, senyum dan
sikap yang baik
2. Memeriksa nama penumpang yang tertera pada tiket
dengan PNL atau DCS/display terminal
3. Memeriksa tiket untuk memastikan
- Validitas tiket
- Fare
- Kelas layanan pada tiket
- Ticket tidak di-forged dan di-black list
4. Memeriksa dokumen perjalanan lainnya:
- Pasport
- Visa
- Certificates of health
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Standar Check-In
5. Ask the baggage n cabin baggage
- Total pieces n Weight
- Label Baggage
6. Memberikan pilihan seat kepada penumpang
7. Mintakan airport tax apabila diharuskan
8. Buatkan/cetak boarding pass
10. Menyerahkan boarding pass, ticket, document
11. Mengucapkan selamat terbang (have a nice/pleasant
trip)

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SPECIAL PASSENGER
• VVIP/VIP/CIP
• Unaccompanied minor
• Expectant mother
• Blind / deaf passenger
• Bayi yang baru lahir
• Incapacitated passenger
• Inadmissable passenger
• Deportee 54
DOKUMEN PERJALANAN
• VVIP/VIP
• Unaccompanied minor
• Expectant mother
• Blind / deaf passenger
• Bayi yang baru lahir
• Incapacitated passenger
• Inadmissable passenger
• Deportee 55
SPECIAL PASSENGER
• VVIP/VIP
• Unaccompanied minor
• Expectant mother
• Blind / deaf passenger
• Bayi yang baru lahir
• Incapacitated passenger
• Inadmissable passenger
• Deportee 56
 PASSPORT

Pasport Type Pasport

• Nationality  Pasport Biasa/normal
pasport
• Name
 Pasport orang asing
• Photo
 Diplomatic pasport
• Date of expired
 Pasport Dinas / Service
• Date of birth
Pasport
• Special Marked  Internasional Red Cross
Pasport
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 TICKET

• TIKET ADALAH BUKTI PEMBAYARAN PENUMPANG ATAS

PERJALANAN YANG AKAN DILAKUKAN
• FLIGHT COUPON ADALAH BAGIAN DARI TIKET YANG
MENUNJUKKAN ITENERARY PENUMPANG TERSEBUT
• ITENERARY (ITIN) ADALAH ROUTE YANG DIJALANI
PENUMPANG
• Contoh :
• - CGK – SOC GA202 29dec ok
• - SOC – CGK GA201 3jan ok

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 VISA

• Visa is an entry in apasport or travel

document made by an official or consular of a
governmnet to indicate that bearer has been
granted authority to enter or reenter the
country concerned
• A Visa, transit visa for country do not
guarantee admission to that country, the final
decision rest with the competence authorities
at the airport of entry in country concerned
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 JENIS VISA

• Visa Diplomatic
• Visa Dinas
• Visa Biasa
- visa kunjungan wisata
- visa kunjungan usaha
- visa kunjungan sosbud
- visa transit
- visa berdiam smentara
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 BOARDING PROSES
• Gate open (90 menit sblm STD)
• Pemeriksaan dokumen (boarding pass dengan
ID)
• Pelaksanaan pre-boarding announcement (45-
30-25 menit sblm STD)
• Boarding announcement & penumpang boarding
(20 menit sblm STD) dengan boarding
manajemen diterapkan.
• Penyelesaian pembuatan dokumen
penerbangan (10 menit sblm STD)
• Closing out 61
 CLOSING OUT

• Menyerahkan dokumen penerbangan

kepada FSM atau purser.
• Memastikan semua penumpang sudah
onboard.
• Menginformasikan kepada FSM semua
penumpang sudah onboard.

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 URUTAN BOARDING

• Special passenger
• Elderly passenger
• Penumpang yang membawa anak-anak
• Penumpang ekonomi dengan urutan kursi
nomor/bagian belakang
• Penumpang ekonomi dengan urutan kursi
nomor/bagian depan
• Penumpang executive dapat naik kapan
saja.
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 NO SHOW GATE

• No show gate adalah penumpang yang

karena sesuatu hal tidak naik ke pesawat
• Prosedure:
• Memberitahukan kepada FSM terdapat no
show gate
• Menurunkan bagasi dari pesawat (apabila
ada)
• Meng-offload dari manifest
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 POST FLIGHT SERVICE

• Mengambil dokumen penerbangan dari FSM

• Mengarahkan penumpang
 Penumpang dengan penerbangan lanjutan ke
transfer desk
 Pengambilan bagasi
• Pemeriksaan/pemantauan pengambilan bagasi oleh
penumpang
• Menangani masalah/complain bagasi

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 PENANGANAN BAGASI
(pada proses check-in)
• Lakukan baggage profiling untuk keamanan penerbangan
• Berikan tag pada bagasi sesuai dengan tujuan yang tertera
di tiket dan tempelkan potongan tag pada tiket
• Lepas tag baggage tags atau label yang lama
• Tolak bagasi yang tidak aman untuk dinaikkan ke pewawat.
• Perhatikkan baggage size, weight and quantity limit
• Lakukan baggage sweeping
• Senjata dalam bagasi yang didapati harus
dikeluarkan/diproses sebagai security item
• Berikan label heavy weight baggage terhadap bagasi yang
diatas 23 kg
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