LECTURE 4:

RECRUITMENT & SELECTION

 Di akhir kuliah pelajar akan dapat:
• membincangkan proses yang terlibat dalam
proses pengambilan dan pemilihan.
• menjustifikasikan kepentingan aktiviti yang
terlibat dalam proses pengambilan dan
pemilihan.
• menyatakan bagaimana proses penempatan
pekerja dijalankan.
 RECRUITMENT
• Recruitment refers to organizational activities
that influence the number and types of
applicants who apply for a job and whether
the applicants would accept jobs that are
offered (Dessler, 2009).
• As a process, recruitment also entails
discovering potential applicants for
anticipated vacancies (Rebore, 2004)
Mengapa aktiviti pengambilan itu penting?

• Kekurangan pekerja yang memiliki kemahiran dan

kebolehan tertentu.
• Mengisi kekosongan jawatan disebabkan oleh:
– persaraan
– perpindahan
– kenaikan pangkat
– pewujudan jawatan baru
– berhenti/pemberhentian
– pengembangan organisasi
Perkara yang mempengaruhi pengambilan

• Berapa ramai yang hendak diambil? Juga

bergantung kepada size organisasi.
• Di mana lokasi jawatan itu ditawarkan?
• Apakah keadaan tempat bekerja?
• Tahap gaji?
• Kemudahan?
• Adakah memiliki kemahiran tertentu?
 KAEDAH PENGAMBILAN

Kaedah sumber dalaman

Kaedah sumber luaran

 KPM:
• ISMP: Di Universiti awam dan IPG
• Dip Pendidikan Malaysia : bagi yang telah
mempunyai ISM. Kursus dijalankan dibawah
IPTA atau IPG.
• Kedua-dua kaedah ini mesti mengikut unjuran
KPM.
 Pemilihan
• Selection is the process by which an
organization chooses from a list of applicants,
the person or persons who best meet the
criteria for the position available (Dessler,
2009).
• The objective of the selection process is to
hire individuals who will be successful on the
job (Rebore, 2004)
 Selection Criteria
CATEGORIES OF CRITERIA
–Formal Education
–Experience & Past Performance
–Physical Characteristics
–Personal Characteristics & Personality
Types
 Steps in the Hiring decision

Selection Medical exam/drug test

Process
Supervisor/team interview

Preliminary selection in HR
department

Background investigation

Employment testing
(aptitude, achievement)

Initial interview in
HR department Note: Steps may vary. An
applicant may be rejected after
Completion of application any step in the process.
 Dalam membuat proses pemilihan kriteria ini
hendaklah dipenuhi:
• Kebolehpercayaan – tahap pengukuran bebas dari
kesalahan
• Kesahan pengukuran – prestasi yang diukur mempunyai
perkaitan dengan pekerjaan yang ditawarkan
• Kesahan maklumat – maklumat yang diberi mempunyai
tahap kebolehpercayaan yang tinggi
• Perundangan – memenuhi tuntutan perundangan, dasar
dan peraturan organisasi
 UJIAN PEKERJA

Dua konsep perlu dingat:

– Ujian itu sahih – boleh mengukur apa yang
hendak diukur misalnya menguji kebolehan
untuk melaksanakan sesuatu kerja
– Ujian itu boleh dipercayai – ujian yang boleh
mendapatkan hasil-hasil yang konsisten jika
diulang atau jika penguji-penguji yang
berlainan digunakan
 a) Ujian Pencapaian

Tujuannya ialah untuk melihat kebolehan

tertentu yang dimiliki oleh calon seperti ujian
memandu, ujian menaip, ujian bahasa, ujian
penggunaan komputer dan ujian penggunaan
mesin. Ujian ini paling berguna untuk pekerja
yang terlatih dan berpengalaman.

PENDIDIK?
 b) Ujian Kecerdasan
Bertujuan mencari kelebihan dan kebolehan
seseorang calon. Jika seseorang itu mempunyai
kecenderungan kecerdasan semulajadi maka
diandaikan bahawa dengan latihan yang betul dia
dapat membentuk satu kemahiran dalam bidang
tertentu. Kerja yang berbeza memerlukan
kecenderungan kecerdasan yang berbeza
misalnya akauntan memerlukan kecenderungan
kecerdasan berhubung dengan angka, jurutera
dan arkitek dengan ruang.

PENDIDIK dengan …..

 c) Ujian Perwatakan

Ada spesifikasi kerja yang memerlukan seseorang

mempunyai perwatakan tertentu seperti
peramah, tegas, berani, bersemangat, boleh
bekerja dalam pasukan.

Perwatakan PENDIDIK?
 KPM: PPPM
• Pengrekrutan dan pemilihan guru mesti
berlandaskan PPPM :
Anjakan 4 : Mentransformasi profesion keguruan
menjadi profesion pilihan
 KPM
• Ujian Malaysian Educators Selection Inventory
(MEdSI)
Ujian Inventori Sahsiah Keguruan (INSAK) &
Ujian Kelayakan Calon Guru (UKCG)
• Ujian Kecerdasan, BMI
 Pemilihan Guru dibawah KPM
Ujian Inventori Sahsiah Keguruan (INSAK) & Ujian Kelayakan Calon Guru
(UKCG)
• UKCG adalah satu ujian kelayakan bagi pelajar lepasan SPM yang
memohon ke Institut Pendidikan Guru (IPG). Calon harus melalui beberapa
peringkat pengujian sebelum layak mengikuti program ini iaitu:
• Peringkat 1 - membuat permohonan online IPG.
• Peringkat 2 - menjalani ujian INSAK dan UKCG.
• Peringkat 3 - dipanggil temuduga
• Peringkat 4 - menerima tawaran penempatan pengajian di IPG.

• Ujian Inventori Sahsiah Keguruan (INSAK) dan Ujian Kelayakan Calon

Guru (UKCG) akan dijalani pada satu hari yang sama. Ujian INSAK akan
dibuat terlebih dahulu kemudian ujian UKCG. Kedua-dua ujian adalah
wajib dilalui. Pemohon yang dipanggil harus mematuhi syarat, membawa
dokumen dan pakaian yang diterangkan melalui surat panggilan.
 Pemilihan Guru dibawah KPM
• Ujian Malaysian Educators Selection Inventory
(MEdSI)
• Ujian MEdSI adalah salah satu ujian pemilihan
untuk kemasukan ke Program Pengajian
Pendidikan Lepasan STPM/Setaraf ke Universiti
Awam. Ujian ini bertujuan untuk mengukur kualiti
instrinsik calon guru dari segi Personaliti, Minat
Kerjaya, Nilai Integriti dan Kecerdasan Emosi.
MEdSI telah digubal oleh Jawatankuasa
Pembinaan Instrumen MEdSI yang terdiri
daripada sekumpulan pakar dari Universiti Awam.
Variables in the Employment Interview
Context
• Purpose of the
interview
Applicant • Law and regulations
• Economic issues
INTERVIEW
• KSAOs
__________________
• Education • Physical settings
• Experience • Interview structure
• Interests
Process
_____________________
• Perceptions
• Nonverbal cues Interviewer(s)
Outcome
• Age, sex, race, etc. • Experience/training (Hiring Decision)
• Age, sex, race, etc.
• Perceptions
• Nonverbal cues
• Goals
 KESILAPAN DALAM MEMBUAT
TEMUDUGA
• Terlalu cepat membuat kesimpulan terhadap calon sama ada
stereotyping (meletakkan sifat orang lain berdasarkan
keahlian orang tersebut dalam sesuatu kumpulan sosial atau
demografi) atau halo effect (membuat generalisasi tentang
beberapa sifat berdasarkan salah satu sifat yang dimiliki oleh
orang tersebut).
• Pengetahuan yang cetek terhadap tugas yang ditawarkan.
• Membuat perbandingan antara calon dalam pemberian
markah.
• Penemuduga telah mempunyai satu gambaran awal tentang
calon yang paling sesuai seperti bangsa, jantina atau status
sosial.
“Can-Do”and “Will-Do”Factors
in Selection Decisions
“Can Do”
______________________________
• Knowledge
• Skills
• Abilities
Job Performance

“Will Do”
______________________________
• Personality
• Values
• Motivation
 As a conclusion: what do you think?
• A selection decision may result in four possible outcomes: two
are correct decisions and two are errors.
• The correct decisions occur when the individual hired proves
to be successful on the job or when a rejected applicant
would have performed inadequately if hired. In both instances
the selection process has met the objective of hiring the most
appropriate candidate.
• The process has failed when a rejected candidate could have
performed successfully on the job or when the individual
hired performs inadequately (Robbins, Stephen P in Rebore,
2004, pp. 117)
 Introduction
• Job analysis identifies the duties and human
requirements for each of the company’s job.
• Next is to decide which of these jobs you need
to fill, to recruit and select employees for the
jobs.
 RECRUITMENT

Recruitment refers to
organizational activities
that influence the
number and types of applicants
who apply for a job
and whether the applicants
would accept jobs that are offered
 The 5 steps in the recruitment
and selection process

Decide what positions to Build a pool of candidates Have candidates complete

fill, through for these jobs, by application forms and
workforce/personnel recruiting internal or perhaps undergo initial
planning and forecasting external candidates screening interviews

Decide who to make an Use selection tools like

offer to, by having the tests, background
supervisor and perhaps investigations, and
others interview the physical exams to identify
candidates viable candidates
• Positions
• Candidates
• Screening
• Selection
• Offers
 Figure 1:
5 steps in the recruitment and selection process

Use
Supervisors and
Recruiting selection
Applicants others
Employment tools like
Build a complete interview final
planning and tests to
forecasting pool of application candidates to
screen out
candidates form make final
most
choice
applicants
 Workforce/Personnel Planning and
Forecasting
• It is the process of deciding what positions the
firm will have to fill, and how to fill them.
• Personnel plans require some forecasts and
estimates on 3 things:
a) Personnel needs (labor demand)
b) Supply of inside candidates
c) Supply of outside candidates
 a) Forecasting personnel needs
(labor demand)
• Basic workforce planning process is to forecast
employer’s demand for labor and supply of
labor. Then, identify supply-demand gaps and
develop action plans to fill the projected gaps.
• Start with estimating what demand will be for
your products or services: daily, weekly,
seasonal forecasts.
• Forecast revenue, turnover, financial
resources.
• Several tools for forecasting personnel needs:
– Trend analysis
– Ratio analysis
– The scatter plot
– Markov analysis
 b) Forecasting the supply of inside
candidates
• Most firm start with inside candidate to fill the
positions.
• Have to determine which current employees
might be competent with skills and
qualification for the projected openings – refer
to qualifications (or skills) inventories
• Then managers determine which employees
are suitable for promotion or transfer.
Methods use:
• Manual systems and
replacement charts –
personnel inventory and
development record form
• Computerized skills
inventories
• Privacy
c) Forecasting the supply of outside
candidates
• Talent management and predictive
workforce monitoring
• Action planning for labor supply and
demand
• The recruiting yield pyramid
 The Need for Effective Recruiting
• Recruiting – finding applicants for the employer’s open
position
• Why recruiting is important? – best candidates
• What makes recruiting a challenge? – recruiting
methods, non-recruitment issues and policies, laws
• Organizing how you recruit – centralize, decentralize,
online
 The supervisor’s role – knowledge of job analysis, job
description and job specification.
 Internal Source of Candidates
• current employees or “hiring from within”—is often the
best source of candidates.
• Some advantages of internal recruiting:
 Current employees may be more committed
 Morale may go up since other employees will know
about your policy
 Current employees may require less orientation and
training than new hires.
• The disadvantages:
 employees may become discontented if they apply
for jobs and do not get them. There also is a potential
for inbreeding – maintaining the status quo – to
occur.
 Internal Recruitment Methods
• Human resource databases
• Job posting
• Job bidding
• Rehiring
• Succession planning
• Intranet
 Human resource database
• The database may reveal persons who have
potential for further training or who have the
right background for the open job.
Job Posting and Job Bidding
• Job posting: Procedure to
inform employees of existing
job openings
• Job bidding: Procedure that
permits individuals in
organization to apply for
posted job – suit to job’s
attributes, qualification, skills
 KPM
• Iklan KPM/SPP : Jawatan Guru Penolong
• Iklan Dalaman/ Retan/Unjuran Keperluan :
Jawatan Guru Kanan – Kekananan, Kursus-
kursus, pensijilan NPQEL,
 Rehiring
• Should you rehire someone who had left the
company? – depends
• Advantages – former employees are familiar
with the tasks (save time and money)
• Risk – employees may return with negative
attitudes.
 Succession Planning
• It is the ongoing process of systematically
identifying, assessing, and developing
organizational leadership to enhance
performance.
• To profile the competencies purposely to
formulate an integrated development / appraisal
/ selection package for potential candidates.
• 3 steps: identify key needs, develop inside
candidates, and assess and choose those
candidates.
Outside Source of Candidates
Why external recruitment is
needed?
 Fill entry-level jobs
 Acquire skills not
possessed by current
employees
 Obtain employees with
different backgrounds to
provide diversity of idea
 External Recruitment Methods
• Internet
• Advertising
• Employment agencies
• Outsourcing – having outside vendors supply services e.g.,
market research, manufacturing
• Offshoring – having outside vendors supply services that
the company’s own employees previously did in-house.
• Executive recruiters – special employment agencies seek
top management talent for their clients.
• College recruiting
• Referrals and walk-in
 Selection

Selection is the process by which

an organization chooses from
a list of applicants,
the person or persons
who best meet the criteria
for the position available.
Selection of Potential Candidates
• How to select the best candidates for the
job? by using various tools?
• Why careful selection is important? –
performance, cost for hiring and training,
legal obligations, and person-job fit to
match knowledge, skills, abilities and
competencies to perform the job
• Tools for selection – testing and interview
 Test
• Test must both reliable and valid.
• Reliability – the consistency of scores obtained
by the same person when retested /
measuring something consistently
• Validity – tells you whether the test is
measuring what you think it’s suppose to be
measuring.
• Types of test:
Test of cognitive abilities – IQ, mental
abilities
Test of motor and physical abilities
Personality and interest
Achievement tests – job knowledge
Polygraph and honesty testing
 Interview
• More than a discussion
• Is a procedure designed to obtain
information and predict future job
performance based on applicants’ oral
responses to oral inquiries.
• Classification of interviews based on:
How structured they are
Their content – types of questions
How the firm administers the interview
• Types of interview:
Structured – manager lists the questions
ahead of time, list and score possible answer.
Interviewers ask all applicants the same
questions, tend to be more reliable and valid.
Unstructured – manager follow no set
format, spontaneous questions
Semi structured
Mistakes in interview

Too quick Compare

jumping into between
conclusion applicants

Stereotyping Little
knowledge
Horn/halo on the job
effect applied
• How to conduct an effective interview?
1. Make sure you know the job – study the job
descriptions
2. Structure the interview – job knowledge,
experience, situational, behavioral questions &
provide descriptive rating scales e.g., excellent,
fair, poor
3. Get organized – place, minimized interruptions
4. Establish rapport – greet the candidates, start
with noncontroversial questions
5. Ask questions
6. Take brief / notes during the interview
7. Close the interview
 KPM
Guru Penolong:
• KPM : Scholar (tajaan utk Program ISMP)
• KPM/SPP
Guru Kanan/ Pentadbir Sekolah
• Pencalonan dari Ketua Jabatan
• Penempatan semula berdasarkan kekosongan
jawatan di PPD/JPN/KPM berdasar Gred
Perjawatan.