COVER LETTER

Dengan hormat,

Saya Emmad Hilal Alkatiri, mahasiswa Fakultas Ekonomi Universitas Trisakti. Saat
ini saya sedang melakukan penelitian dan kuesioner ini sangat diperlukan untuk melengkapi
penelitian saya. Maka dari itu saya harapkan partisipasi anda untuk bersedia mengisi
kuesioner ini dengan sebenar-benarnya, karena jawaban anda akan sangat membantu saya.
Hasil kuesioner dan data responden dalam kuesioner ini bersifat rahasia, hanya digunakan
untuk kepentingan penelitian saja. Akhir kata saya ucapkan terima kasih atas bantuan
partisipasi anda.

Emmad Hilal Alkatiri

KUISIONER
Petunjuk Pengisian
Anda diminta untuk menyilang (X) salah satu angka yang paling mendekati persepsi anda
terhadap salah satu perusahaan pemasok pada setiap pernyataan di bawah ini.
Keterangan :
Angka 1 = Sangat-sangat tidak baik (SSTB)
Angka 2 = Baik (B)
Angka 3 = Cukup baik (CB)
Angka 4 = Tidak baik (TB)
Angka 5 = Sangat-sangat baik (SSB)

No
1
2
3
4
5
6
7
8
9
10
11
12

Indikator

20

Face to face
1
Telephone
Website
E-mail
Tradeshows
Seminars
The quality of products we purchase from our supplier
Forecasting of products we purchase from our supplier
Design of the products we purchase from our supplier
Cost of producing the products that we purchase from the supplier
Price of the products that we purchase from the supplier
Selection of components incorporated in the products that we
purchase from the supplier
Delivery time of the products we purchase from the supplier
Our firm assesses the performance of our supplier using a formal
evaluation process
Our firm uses a certification program as part of our supplier
development initiative
Our firm regularly evaluates and provides our supplier with feedback
for improvement
Our firm recognizes our suppliers achievements/performance in the
form of awards
Our firm trains/educates our suppliers personnel
Our firm visits our suppliers premises to assist them with the
implementation of recommended procedures
Customer relationship process innovation Acceleration

21

Customer relationship process innovation Enhancement

22

Customer relationship process innovation Reduction of risk

13
14
15
16
17
18
19

Sekala
2 3 4 5

Data Responden

Isilah data di bawah ini dengan benar.

1.

Nama

2.

Jabatan

3.

Perusahaan

DAFTAR PUSTAKA
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