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ANALISIS KEBUTUHAN TRAINING

Presented by
Prof. Dr. Dra. NOERMIJATI, MTM, CPHR

MMRS, FK - UB|2019
NOERMIJATI/FILE/NOV/2019 1
ANALISIS KEBUTUHAN TRAINING
/ TNA

• Apa itu TNA?

• Adalah upaya untuk
menentukan jenis kebutuhan
training yang tepat bagi SDM yg
tepat dalam suatu
organisasi/perusahaan
• Sehingga tidak terjadi
pemborosan waktu , tenaga,
biaya dalam proses pelatihan
NOERMIJATI/FILE/NOV/2019 2
 TOPIK BAHASAN
Agenda
1. Tiga Tipe Training Needs Analysis
• A. Organizational-based Need Analysis
• B. Job Competency-based Need Analysis
• C. Person Competency-based Need Analysis

2. Metode dan Tahapan dalam Melakukan:

• Organizational-based NA
• Job Competency-based NA
• Person Competency-based NA
NOERMIJATI/FILE/NOV/2019 3
A. Organizational-based
Organizational-based NeedNeed Analysis
Analysis

• Analisis kebutuhan pelatihan yang didasarkan pada

kebutuhan strategis perusahaan dalam merespon
dinamika bisnis masa depan
• Kebutuhan strategis perusahaan dirumuskan dengan
mengacu pada dua elemen pokok :
• Corporate Strategy

• Corporate Values

NOERMIJATI/FILE/NOV/2019 4
Tahapan dalam Org-based Need Analysis

Corporate
Strategy
Faktor Kunci Efektivitas
dan Keberhasilan
Organisasi
Corporate Values

NOERMIJATI/FILE/NOV/2019 5
Contoh : 7 Faktor Kunci Keberhasilan Perusahaan

1. Planning
2. Communication
3. Teamwork
Faktor Kunci 4. Excellent Service
Efektivitas dan 5. Learning
Keberhasilan
Organisasi/psh 6. Leadership
7. Development

NOERMIJATI/FILE/NOV/2019 6
 Contoh
Contoh : 7 Faktor
: 7 Faktor Kunci
Kunci Keberhasilan
Keberhasilan Perusahaan
Perusahaan

7 Faktor ini di-ases untuk

1. Planning
mengidentifikasi pada faktor
2. Communication apa perusahaan masih
3. Teamwork mengalami kekurangan yg
4. Service paling besar, dan karenanya
5. Learning Climate perlu di-prioritaskan
6. Leadership pengembangan pelatihannya.
7. Development

NOERMIJATI/FILE/NOV/2019 7
 Job Competencies-based Need Analysis
B. Job Competencies-based Need Analysis

• Job Competencies-based Need Analysis

adalah analisis kebutuhan pelatihan yang
didasarkan pada profil kompetensi yang
dipersyaratkan untuk setiap posisi/jabatan

NOERMIJATI/FILE/NOV/2019 8
 JobCompetencies-based
Job Competencies-basedNeed
NeedAnalysis
Analysis:

Identifikasi profil Memilih modul

Kebutuhan training yang relevan
Kompetensi Tiap sesuai dengan
Jabatan kebutuhan
kompetensi

NOERMIJATI/FILE/NOV/2019 9
Competency
Proses Identification
identifikasi Process
Kompetensi

Clarify
Competency Validate,
Organizational
Identification Refine and
Strategy and
Process Implement
Context

• Analyze Work Role and Process

• Gather Data via Behavior Event Interview
and Focus Group
• Conduct Benchmark Study

NOERMIJATI/FILE/NOV/2019 10
Training Matriks untuk Posisi Manajer
Position Competency Relevant Training
Competency Description Modules
Requirements
Managers • Seeks information about the real, underlying Strategies to Create
needs and expectations of the customer Customer
• Translates customer expectations into Satisfaction I (cover
action steps all description items)
Create Customer • Proposes actions to meet or exceed
Satisfaction
customer satisfaction
• Looks for long-term benefits for the
customer and initiates action plans

Problem Solving • Analyzes and examines data needed to Creative Problem

& Decision define problems or identify solutions Solving and Decision
Making • Seeks additional information outside of Making I (cover all
immediate environment to make decisions description items)
• Makes decisions that impact his/her own
work

Teamwork • Takes risks in trusting others by sharing Building Productive

building responsibility, getting involvement and Teamwork I (cover all
cooperation from multiple parties description items)
• Values and respects individual differences
and provides opportunities for all to
contribute
• Participates in team’s goal setting and
problem solving
• Involves others in the process to make them
a part of the team and assists other team
members in completing their assignments

NOERMIJATI/FILE/NOV/2019 11
Training Matriks untuk Tiap Posisi
Training Matriks untuk Tiap Posisi

Service Excellence

Building Productive
Motivation Training
Effective Leader 1

Effective Leader 2
Training Title

Creative Problem
Communication

Seminar Series
On Becoming

On Becoming

Achievement
for Customer

Management

Professional
Productive

Teamwork
Strategic
Solving
Series
Position Managerial Competency

Communication Skills V

Leadership V

Teamwork V
Supervisor
Achievement Orientation V

Customer Focus V
Job Functional Skills V

Communication Skills V

Leadership V

Teamwork V

Achievement Orientation V
Manager
Customer Focus V

Strategic Thinking V

Problem Solving & Decision Making V

NOERMIJATI/FILE/NOV/2019 12
Job Functional Skills V
C. Person Competencies-based Need Analysis:

Adalah analisa kebutuhan pelatihan yang

didasarkan pada gap (kesenjangan) antara
level kompetensi yang dipersyaratkan
dengan level kompetensi aktual dari
karyawan (individu).

NOERMIJATI/FILE/NOV/2019 13
 Person
Person Competencies-based
Competency-based Need
NeedAnalysis
Analysis
Person Competencies-based Need Analysis
Competency Assessment

Current Required
competency competency
level of the level for certain
employee position

Competency Training and

Gap Development
Program
NOERMIJATI/FILE/NOV/2019 14
Contoh::Competency
Contoh CompetencyRequirements
Requirementsuntuk
untuk
TrainingManager
Training Manager
Level Kompetensi yang
Managerial Competencies Dipersyaratkan
Collaboration 4

Problem Solving 4

Leadership 3

Planning and Organizing 3

Functional Competencies  

Training Need Analysis Skills 4

Training Material Development 4

1 – basic
Training Delivery Skills 4 2 – intermediate
3 – advance
Training Evaluation Skills 4
4 – expert
NOERMIJATI/FILE/NOV/2019 15
 Contoh
Contoh::Competency
CompetencyRequirements Requirementsutk untuk Training Manager
Training
Training Skills Manager
Understanding of the learning process principal and ability to analyze training needs, develop  
training materials and curriculums and deliver training effectively

1/Basic 2/Intermediate 3/Advance 4/Expert

Understands training Identifies training needs Examines current training Develops training Training
needs analysis and based on competency needs and proposes curriculum for Needs
training requirement profile and functions in revisions if any functions in PT. XYZ
analysis process PT. XYZ
Analysis
Skills
Collects relevant Develops training Examines current training Revises and Training
data/information in materials/modules materials/modules in provides inputs for Materials/
developing training along with training order to ensure improvement
Modules
materials/modules instructions and achievement of training towards training
provides technical objectives materials/modules Develop-
guidance in design and Coaches and ment
development teaches others in
developing training
materials/modules

Identifies various Differentiates media Examines the media and Develops creative Training
training media and and techniques training techniques which are training media and Delivery
techniques which are suitable for suitable for particular techniques for
Skills
Understands particular audience/ customer, which will different types of
advantages/ situation/ condition results in achievement of training
disadvantages when objective, high level of Actively coaches
applicable comprehension and others (“Training for
satisfaction of the Trainers”) on
audience training media and
techniques
NOERMIJATI/FILE/NOV/2019 16
Contoh
Contoh::Competency
CompetencyRequirements
Requirementsutk Training Manager
untuk
Training Manager
  1/Basic (lanjutan)
2/Intermediate 3/Advance 4/Expert
Observes Delivers training Delivers training Coaches Training
characteristics with supervision independently others in Delivery
of effective Provides logical delivering Skills
training delivery answers to training and
questions related provides
to the topics constructive
being delivered feedback and
areas for
improvement

Identifies Monitors how Determines Training

strengths and learning is taking ways to Evalua-
weaknesses of place measure tion
a training changes in
session behavior and
interprets on
bottom-line
results

NOERMIJATI/FILE/NOV/2019 17
Kuesioner Asesmen Kompetensi

Kuesioner Asesmen Kompetensi

NOERMIJATI/FILE/NOV/2019 18
Kuesioner
KuesionerAsesmen
AsesmenKompetensi
Kompetensi
Hasil
Managerial Competencies Asesmen
Collaboration 4
Problem Solving 4
Leadership 3
Planning & Organizing 2
Functional Competencies  
Training Need Analysis Skills 3
Training Material Development 3
Training Delivery Skills 4
Training Evaluation Skills 4

NOERMIJATI/FILE/NOV/2019 19
 Competency
Competency Gap
Gap forfor Training
Training Manager
Manager

Level yang Aktual

Managerial Competencies Dipersyaratkan Level GAP

Collaboration 4 4 0

Problem Solving 4 4 0

Leadership 4 3 -1

Planning & Organizing 3 2 -1

Functional Competency      

Training Need Analysis Skills 4 3 -1

Training Material Development 4 3 -1

Training Delivery Skills 4 4 0

NOERMIJATI/FILE/NOV/2019 20
 Competency
Competency Gap
Gap forfor Training
Training Manager
Manager

Managerial Competencies GAP

Collaboration 0

Problem Solving 0

Leadership -1

Planning & Organizing -1 Training and

Development
Functional Competency  
Program
Training Need Analysis Skills -1

Training Material Development -1

Training Delivery Skills 0

NOERMIJATI/FILE/NOV/2019 21
 .
KESIMPULAN
• Dari proses menganalisis kebutuhan dan
ketersediaan kompetensi SDM dalam suatu
perusahaan/organisasi, akan diketahui competency
gap yang ada. Maka selanjutnya dapat diketahui
kebutuhan training dari SDM pada suatu jabatan
tertentu dlm suatu perushaan/organisasi .

• Maka akan dpt ditentukan secara efektif dan efisien,

siapa pada posisi apa, yg membutuhkan jenis
pelatihan apa.

NOERMIJATI/FILE/NOV/2019 22
 .
Terimakasih

Presented by
Prof. Dr. NOERMIJATI, SE, MTM, CPHR

MMRS, FK - UB|2019
NOERMIJATI/FILE/NOV/2019 23